A customer experience revolution for utility and telecom companies

Improve your customer relations and offer better payments, collections and reconciliation – all while saving money. The Modulr platform is designed to work for you. 
PolygonRob Straathof

It’s just made that customer journey a lot slicker, smoother and faster, which has allowed us to invest more in customer experience, customer service, and hopefully, continue to grow the business.

Rob Straathof
CEO, Liberis

Do these challenges sound familiar?


Bad first impressions

Poor customer experiences, particularly when changing supplier (and the rise in people doing this makes it an even more urgent issue).


Expensive card payments

Customers who use card payments create more expense, particularly when it comes to collection costs.


Slow, inefficient back-up procedures

Payments that fail means creating suspense accounts, which then involves even more expense for things like anomaly checks. 


Frustrated customers

Slow manual reconciliation and refunds (card and Direct Debit refunds can take days to process) create unnecessary stress for customers.

Modulr for utilities and telecom

Put all your payments in one place with the API-first Modulr platform. This gives you flexibility and reliability, so you can offer a much better customer experience. And, with Open Banking, you can offer alternatives to Direct Debit that don’t cost you time and money. 

We know you need to offer speed and reliability. That’s why we’re a directly connected participant of the Faster Payments scheme. Combine that with our SLA-guaranteed platform uptime, and you’re looking at fast, reliable payments and refunds. 

Modulr's API-integrated core platform supports us in our mission to become the number one truly digital banking app.

Janis Legler Chief Product Officer, Mode
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Instant customer switching

Make a great first impression, by setting up new customer accounts in real-time. By using EMI accounts and Open Banking, you can skip the hassle involved with switching over direct debits. 


Simplified payments reconciliation

By creating unlimited digital accounts for each person (or household), you’ll always know where money is coming from and where it’s going, thanks to automated reconciliation. 

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Enable instant refund capabilities

Your customers don’t want to wait 3-5 days for refunds (especially when you’ve collected their money in real-time). So offer them instant refunds instead. And with real-time notifications as well. 

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Avoid merchant service charges

Modulr’s payment initiation uses open banking, meaning direct account-to-account payments, with no merchant service charges. This gives you a serious alternative to increasingly expensive card payment fees. 

Spotlight on Payment Initiation

It should be simple for your customers to pay their bills

Collections are a tricky area for a lot of utility and telecom companies. And that’s particularly important during a time when the increased cost of living means complications.  

And while you’re working on good back-up options for customers who miss their payments, we don’t think you should have to deal with further expenses because of it. 

Payments Initiation, powered by Open Banking, is ideal for businesses like yours, who handle high volumes of bills. It streamlines the collections process for both you and your customer, and allows you to offer more straightforward options to them. 

By harnessing the power of Open Banking, you can offer a seamless customer experience, while also saving your business time and reduced collection costs.