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Modulr glossary

Consumer Duty

Modulr Finance, as an Electronic Money Institution (EMI) regulated by the Financial Conduct Authority (FCA), must comply with both the Electronic Money Regulations (EMR) and the FCA's Consumer Duty. The Consumer Duty requires firms to act in good faith, avoid causing foreseeable harm, and enable customers to pursue their financial objectives. For financial businesses, this means designing, pricing and managing products and services with the customer in mind first and foremost. Modulr is also subject to EMRs that govern the issuance of e-money and safeguarding of customer funds. These regulations ensure customer money is protected through safeguarding practices and, in Modulr's case, includes holding client funds in separate accounts at highly stable banks and the Bank of England, and holding an additional 2% of safeguarded funds to cover administrative costs in the event of returning those safeguarded funds in the event of insolvency.

Applications

E-commerce:

Reduces fraud in online card payments by verifying the cardholder's identity

Banking and fintech:

Helps issuers and payment providers comply with Strong Customer Authentication (SCA) requirements.

Advantages

  • Enhanced security: Reduces unauthorised transactions by verifying that the genuine account holder is authorising the payment
  • Fraud prevention: Helps reduce chargebacks related to fraud.

Challenges

  • User Experience: Additional authentication steps can cause friction and increase checkout abandonment
  • Implementation complexity: Requires integration with card schemes and issuer systems.

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