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Modulr glossary

C2B (Consumer-to-Business) Payments

Consumer-to-Business (C2B) payments occur when individuals make direct payments to businesses for goods and services. These may include e-commerce, or subscription-based services, as well as physical payments at point of sale. C2B payments are commonly made via cash, cheque, credit/debit cards, digital wallets, bank transfers, and an increasing array of Account-to-Account Open Banking solutions.

Applications

E-commerce:

Reduces fraud in online card payments by verifying the cardholder's identity

Banking and fintech:

Helps issuers and payment providers comply with Strong Customer Authentication (SCA) requirements.

Advantages

  • Enhanced security: Reduces unauthorised transactions by verifying that the genuine account holder is authorising the payment
  • Fraud prevention: Helps reduce chargebacks related to fraud.

Challenges

  • User Experience: Additional authentication steps can cause friction and increase checkout abandonment
  • Implementation complexity: Requires integration with card schemes and issuer systems.

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